Why am I receiving a rejection for a value in a header row when trying to submit to Litigation Advisor?

This rejection means that one of the header rows on the invoice does not match the information set up under the matter in Litigation Advisor. For the submission to work, these values need to match EXACTLY with what is in Litigation Advisor.

There are 2 ways to correct this:

  • The values can be entered into User Defined Fields in the time and billing system and then mapped to the appropriate Extended Field in eBillingHub.
  • The values can be entered into eBillingHub, under the Extended Field Mappings (i.e. EBHStore).

Steps to map a User Defined Field to an Extended Field:

  1. Log into eBillingHub
  2. Click on Configuration | Configure the eBillingHub
  3. Click on Map Client Extended Fields
  4. Select the client from the left column
  5. Select the Extended Field from the middle column
  6. Click on the User Defined Field from your time and billing system on the right. This will map the Extended Field to the User Defined Field in your time and billing system
  7. Save

Steps to store Extended Field mapping values:

  1. Log into eBillingHub
  2. Go to the Configuration | Configure the eBillingHub
  3. Click on Map Client Extended fields
  4. Select the client from the left column or search for the client using the Filter Clients by Name box
  5. Click on the plus sign next to the Extended Field; a text box will display under the column EBH Storage with the name of the extended field next to it
  6. Enter the value you want to populate in the Extended Field into the text box
  7. Save