After submitting my invoice(s), I received the following invoice status update from Bottomline: “more info required” What does this mean and what are my next steps?

The first step will be to log into the Bottomline website and see what the error is causing the invoice to be marked as “more info required,” since Bottomline does not send those details as part of their invoice status communication. Based on the error, you will then need to choose to either Accept or […]

I received the following invoice error when submitting invoices to Tymetrix360 for my clients, ACE and ESIS. How do I avoid getting this error? File was rejected due to the following: Law Firm ID (TIN) is missing from your invoice file or does not match the Tax ID field in your TyMetrix 360?? Company Profile.

In order to correct or avoid this rejection message from the vendor, you will need to populate the ‘ClientFirmId’ extended field with your firm’s Unique Office Identifier value. The Unique Office Identifier is made up of your firm’s tax ID and zip code. Please note that your firm may have multiple identifiers if you bill […]

How do I configure the password expiration notification email for vendors that require me to frequently change the account password?

An eBillingHub Administrator has the ability to configure vendor password notification emails by following these steps: Navigate under Configuration to Configure eBillingHub Vendor Connectivity. Click on the link of the vendor you wish to configure with a notification email. Enter a value into the Password Expiration Number of Days (Optional)field and then click the Save button. […]

What are my options when resubmitting invoices through eBillingHub?

Resubmitting a Rejected Invoice that you have adjusted within your Time & Billing System: After you correct the invoice data within your Time & Billing System, you will have to rerun the invoice through the Billing Wizard which will allow eBillingHub to pull the newly edited data for the invoice. If you are using the […]

One of the third party vendors that my client uses is requesting that I attach cost receipts to the line item level of an invoice and not just as an invoice level attachment. Can eBillingHub handle this?

Yes, if the paperclip attachment icon is available in eBillingHub for the vendor that you are processing invoices for, the attachment can be applied at either the invoice level or line item level. The below steps walk you through both options. In order to attach a back up receipt file, you must first select an […]

My attempt to submit an invoice to Tymetrix 360° is resulting in an “Address information contains an invalid country name” rejection. How can successfully complete the submission?

The country code needs to be a 3 digit ISO code. If you are not able to store the code in your time and billing system, the code can be entered into the ClientCountryOverride extended field in eBillingHub. Click here to view a list of standard 3 digit ISO codes. Steps to store the code […]

Allegient has attempted to deduct more from my invoice than my maximum deduction allowance and as a result my submission has been cancelled. How can I successfully complete the submission?

You will need to update the deduction allowance on the Allegient Vendor Connectivity page in eBillingHub. You can change the minimum deduction or maximum deduction (as a percentage of the invoice total) to be larger than the attempted deduction so that the invoice will be valid for submission. Log in to eBillingHub Click on Configuration […]