Thomson Reuters today announced that eBillingHub®, the leader in legal e-billing, has launched a Customer Success Package in order to provide clients with an enhanced support experience that will further propel their success. As part of the plan, each client is assigned a dedicated eBillingHub Technical Client Account Manager who provides tailored advice and consultation through regular onsite and web-based check-ins. This one-to-one relationship adds a new depth of knowledge and consistency to all service interactions, including maintenance and product updates.
eBillingHub clients can subscribe to a Customer Success Package through a single annual fee. The plan offers clients faster guaranteed response times to support requests with a guaranteed same business day response on support cases. In addition, clients receive prioritized access to exclusive support resources, including invoice monitoring and ticket summary reports that help shorten the invoice cycle.
eBillingHub delivers solutions to hundreds of clients, including more than 75% of the Am Law 200 firms, as well as medium and large firms in North America, Europe, and Asia Pacific. eBillingHub is a strong supporter of key industry standards as a member of the LEDES Oversight Committee and ILTA. eBillingHub, part of the Thomson Reuters family of innovative solutions for professional services firms, provides a comprehensive and collaborative approach for preparing, submitting, tracking, and managing electronic invoices. For more information, visit eBillingHub.